Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today's Class

Recorded at the 2024 ASTA Expo, Dewain DeGarmo from Black's Tire & Auto Service and David Boyes from Today's Class discuss the evolving landscape of training and education in the automotive repair industry. Dewain, overseeing training across 60 stores, shares the challenges of managing a large team while introducing innovative strategies to improve knowledge retention and performance. He also talks about his role as a "puzzle master," tackling complex technical problems and spearheading training programs, including a creative prize system to motivate teams. The discussion highlights how technology is driving improvements in training within the industry.

Dewain DeGarmo from Black's Tire & Auto Service

David Boyes, President of ‘Today’s Class”  An online learning organization that has been supporting the automotive industry for more than 20 years. David’s previous episodes HERE

Show Notes

• Watch Full Video Episode


• ASTA EXPO: https://astaexpo.com/


• Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/


• Managing a Large Team (00:02:37 )


• Challenges of Change (00:03:28 )


• Joy in Team Development (00:04:14 )


• Dwayne's Journey in the Industry (00:04:31 )


• Becoming the Puzzle Master (00:06:05 )


• Training Evolution (00:08:14 )


• Competitive Training Environment (00:09:29 )


• Unique Prizes in Training (00:11:05 )


• Wrestling Belt as a Prize (00:11:21 )


• Measuring Team Performance (00:12:05 )


• Daily Training Consistency (00:14:06 )


• Dashboard Insights (00:15:10 )


• Building a Training Portal (00:16:02 )


• Aggregating Training Resources (00:16:48 )


• Challenges of Local Training Attendance (00:19:12 )


• Balancing Work and Training (00:20:23 )


• TPMS Training Insights (00:21:06 )


• Generational Work Ethic Discussion (00:22:05 )


• Microlearning for Team Training (00:22:21 )


• Identifying Training Gaps (00:23:01 )


• Investment in Training (00:24:25 )


• Balancing Training Opportunities (00:26:15 )


• Cultural Integration of Training (00:29:00 )


• Importance of Communication Tools (00:32:45 )


• Team Engagement Challenges (00:35:01 )


• Culture of Continuous Learning (00:35:08 )


• Incremental Improvement (00:36:14 )


• Personal Ownership of Knowledge (00:36:29 )


• User Motivation for Training (00:36:47 )


• Boosting Training Scores (00:37:11 )


• Conferences and Learning Retention (00:37:35 )


• Custom Training Requests (00:39:58 )

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Auto-Fix Auto Shop Coaching

Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/

Thanks to our Partner, Today's Class

Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/

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